Refund and Cancellation Policy
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1. Cancelling
You can cancel your subscription at any time. Open Billing → Cancel subscription in xInsightss; the cancellation happens in the app, no email, no waiting period, no questions.
- Cancelling stops all future charges.
- Your plan and remaining actions stay available until the end of the paid period. On an annual plan, monthly action allowances continue through all 12 months of the paid year. The Billing tab shows the exact end date.
- You can undo it from Billing → Resume subscription before that date; nothing is charged until the next period.
- The Dodo Payments customer portal covers your payment method and invoices, not cancellation or plan changes.
- After the period ends you keep your account and can read everything you saved; actions that call X need an active plan again.
2. Changing plan
Upgrading a monthly plan takes effect immediately. We charge the full price of the new plan on the day you change, your billing month restarts from that day, and the unused actions from the old plan are added to the new month.
Downgrading a monthly plan takes effect at the next renewal. Until then you keep the current plan and its remaining actions.
Changing an annual plan takes effect at the annual renewal. Until then you keep the current plan and continue to receive its monthly action allowance.
3. Failed renewals
If a monthly renewal payment fails, your remaining actions stay usable for three days so you can update your payment method in the customer portal. If the payment is not completed within those three days, those actions expire and the subscription is put on hold. Your saved data remains readable.
4. Refunds
Action allowances are digital content made available under your plan, and X charges us for every action you spend. For that reason refunds are limited to the following cases:
- Unused period. If you ask within 14 days of a charge and none of the actions issued by that payment has been spent, we refund the payment in full.
- Duplicate or mistaken charge. If you were charged twice for the same period, or charged after a confirmed cancellation, we refund the extra charge in full regardless of usage.
- Service discontinued. If we shut the Service down, you receive a pro-rata refund for the unused part of the current period.
We do not offer partial or pro-rata refunds for periods in which actions were spent, for a change of mind after they were used, or for periods that ended before the request. A refunded payment removes the unused actions it issued; actions from other payments are not affected. If a monthly upgrade carried a payment's unspent actions into a later plan, refunding that payment removes exactly the carried remainder, and refunding the upgrade payment itself removes only the actions that payment issued.
Refunds are issued by Dodo Payments to the original payment method. Once approved, the money typically appears within 5–10 business days depending on your bank.
5. Right of withdrawal (EU/UK)
If you are a consumer in the European Union or the United Kingdom you have a statutory 14-day right to withdraw from a distance contract. Because the first action allowance is available immediately, the checkout asks you to consent to immediate delivery and to acknowledge that you lose the right of withdrawal once you start spending it. Until you spend the first action, section 4 gives you the same 14-day window in practice. Statutory rights that cannot be limited by contract are not affected by this policy.
6. How to ask
Email [email protected] from the address on your Dodo Payments invoice, or reply to the invoice email. Include the invoice number and the X username of your account. We answer within 3 business days and, if the request qualifies, issue the refund through Dodo Payments.
7. Chargebacks and disputes
If you open a chargeback with your bank instead of contacting us, Dodo Payments handles the dispute as merchant of record. While a dispute is open, actions are paused on your account; your saved data stays readable. Please write to us first — most billing problems are solved within a day.
8. Contact
Michał Florczak, NIP 5521733765, Poland
Email: [email protected]